What to prepare before opening a service request

Include the customer name, account email, order number, service name, and the exact issue you want help with. If something failed during checkout, add the invoice number, payment method used, and the date and time the problem happened.

Clear screenshots and short notes make it easier to reproduce the issue. Keep passwords, EPP codes, and private tokens out of the form and send those only through the secure path Kabul Designs asks for.